Good things come to those that wait. If your preferred class time is full…don’t fret! THE RIDE has a waitlist and it works. If you have paid rides in your account but your desired class is full, simply add your name to the waitlist. You’ll be able to see what spot on the list you are. Through the day before the class, if a bike becomes available you will automatically be added to the class and receive an email confirmation. However, if you no longer want to ride, you must remove yourself from the waitlist prior to 5:00PM the prior evening in order to avoid the normal cancellation policy. If a bike becomes available the day of the class, THE RIDE will contact you by telephone. If we are unable to get ahold of you, we will move on to the next person on the list. If a bike does not become available before the start of a class, the class will be returned to your account to be used for a future ride. The class will not be refunded.
In addition, we do not offer the option of “switching” classes. If you are scheduled for one class and then receive a bike from the waitlist for another class, you will be charged for both reservations.
No one likes a flake! Changed your mind? We will miss you! Just be sure to cancel by 5:00PM the evening before your scheduled class to avoid a $15 cancellation fee.
All no-shows will be charged the drop in rate of $24. You may cancel online or by calling the studio. We understand that life happens, so please call the studio to discuss emergencies and unusual circumstances!